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The Actuarial & Economic Services Division (AES) is staffed by varied experts with knowledge of the workers compensation industry. Diverse practice areas allow actuaries, economists, and data scientists to apply specific experience and interests from the following practice areas to provide the workers compensation industry with data-driven insights:

Research and Analytics — Employs statistical analyses in tandem with actuarial research to visualize, evaluate, and explain workers compensation trends.

Operations and Communications — Produces actuarial as well as economic information products for the benefit of the industry; oversees operational aspects such as prioritization tools and systems for the division and assists with training.

Ratemaking and Data Quality — Creates rate/loss cost filings in most states and manages data quality.

Reserving and Legislative Analysis — Develops quarterly Residual Market Pool loss reserves, administers the Reserving Committee, analyzes state and federal legislation and medical fee schedule changes, and estimates potential impacts on workers compensation costs.

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NCCI’s Customer Operations Team provides support and analyses that help educate customers and assess their specific needs. This division is an excellent jumping-off point for entry-level professionals with an interest in our business as well as seasoned professionals.

Departments within this division include:

Affiliate Services — Manages relationships with affiliate customers by providing product and service recommendations, including training and information on our online services and tools.

Assigned Risk — Processes an average of 110,000 workers compensation insurance applications each year to determine eligibility, while also managing requests from producers, employers, carriers, and regulators.

Customer Service — Handles more than 500,000 inbound calls, 200,000 outbound calls, and 75,000 pieces of correspondence every year in support of more than 900 insurance companies, agents, brokers, and reinsurers.

Experience Rating — Produces worksheets that help more than 680,000 companies obtain fairly priced workers compensation insurance policies and responds to escalated customer service issues as needed.

Product Management — Pursues revenue goals by creating industry-specific tools and services that allow our customers to manage their businesses more effectively.

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The Data Resources Division collects and validates data from the workers compensation insurance industry—the foundation of virtually all of NCCI’s activities. This data is ultimately used in all of our core products and services. The Data Resources Division:

• Ensures high-quality data through the development of a robust set of editing and validation techniques
• Provides technical support and extensive education to our data providers
• Ensures that NCCI offers customers the most advanced data reporting tools in the industry
• Develops and implements data quality, compliance standards, and solutions to ensure the highest quality of data
• Provides data stewardship and management of all data collected for use in our core products
• Actively participates with industry associations that set data reporting standards and requirements
• Prepares all industry communication and documentation related to data reporting standards and requirements

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NCCI’s Regulatory Division is composed of two departments, which are integral to our success:

State Relations:

• Establishes and maintains productive relationships with insurance regulators, legislators, insurance trade associations, and employer and agent groups at the state and federal level
• Ensures rate adequacy by proposing and securing approval of various rate, rule, and form filings
• Obtains approval from regulators for proprietary NCCI programs
• Provides support and expertise to insurance regulators and system stakeholders
• Analyzes workers compensation insurance system cost drivers, proposed legislation, and reform initiatives
• Extends technical expertise to the industry with NCCI research

Residual Market

• Focuses on sustaining self-funded workers compensation residual markets and efficiently manages workers compensation reinsurance pools and plans
• Administers state workers compensation residual markets
• Audits, consults, and provides operational, financial, and management services to assigned carriers, reinsurance pools, and other customers

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NCCI’s Workers Compensation Operations Division focuses on maintaining and improving the health of the workers compensation system. We are subject matter experts who collaborate seamlessly on an enterprise-wide scale.

Atlas — Modernizes and transforms how we write, manage, and distribute manual and circular content to provide our stakeholders with answers that are current, direct, and easy to find.

Dispute Resolution — Serves as the primary technical resource involving disputes on complex workers compensation underwriting and classification-related issues.

Filings and Research — Provides research and analysis of the workers compensation insurance infrastructure system of manual rules, classifications, and form-related underwriting issues for voluntary and residual markets. Creates item filings in support of changes or enhancements.

Content Operations — Edits, publishes, and updates NCCI's workers compensation insurance manuals, circulars, and other Web content and supports all NCCI events. Supervises the administration of digital and paper records and oversees the corporate records retention process.

Inspections and Test Audit — Monitors the accurate and consistent application of the rules and classification system, which is fundamental in maintaining the overall integrity of the classification system. Validates the accuracy and reliability of each insurer's audits.

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Every successful company has solid financials behind it, and NCCI is no exception. Our Finance group ensures the fiscal integrity of the organization, with an emphasis on resource allocation, financial reporting, and compliance.

Composed of Corporate Accounting, Purchasing, Billing, Payroll, Financial Planning, Residual Market Accounting, Treasury Operations, Risk Management, and Internal Audit Departments, our Finance Team collaborates daily to:

• Make smart investment decisions
• Create sound strategic financial plans
• Deliver timely and accurate financial reporting data
• Conduct internal audits and special reviews
• Manages the company’s headquarter facilities

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Our Human Resources (HR) Division provides tools and resources designed to attract, develop, and retain exceptional talent and to foster an environment that promotes employee engagement. Our success requires the collaboration of people who have diverse backgrounds and expertise, including experience in:

• Employee Relations
• HR Technology
• Talent Acquisition
• Talent Development
• Total Rewards—Compensation, Benefits, and Retirement

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As a data-driven organization, information technology (IT) is vital to our mission-critical work. NCCI employs an expert base of developers, infrastructure system administrators, security professionals, and other uniquely qualified talent to fulfill its mission to the workers compensation industry.

NCCI is committed to investing in current technologies, providing a unique opportunity for IT staff to maintain relevant skill sets for career development and providing the company with innovative systems. Our success requires the collaboration of people who have diverse technology backgrounds and expertise, including experience in:

• Application Development
• Help Desk
• Infrastructure Services
• Program Management Office
• Quality and Operational Excellence
• Quality Assurance

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The Legal Division represents the interests of NCCI by providing oversight of all legal matters. Our in-house counsel deliver a broad range of services and provide effective legal guidance consistent with all laws and regulations. The Legal Division also:

• Ensures corporate compliance by engaging in best practices to proactively protect the company and its members.
• Leverages expertise in areas such as intellectual property, residual markets, regulatory, employment law, and other general corporate matters.

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Responsible for strategic planning and all internal and external communication, branding, media relations, creative services, and event planning for NCCI. We are subject matter experts who collaborate seamlessly on an enterprise-wide scale.

NCCI’s Workers Compensation Operations Division focuses on maintaining and improving the health of the workers compensation system. We are subject matter experts who collaborate seamlessly on an enterprise-wide scale.

Corporate Communications — Oversees overall corporate branding, communications research, social media strategy, annual reporting, and corporate responsibility reporting.

Creative Services — Provides a range of artistic and innovative solutions to meet our customers’ design, branding, and marketing needs.

Internal Communications — Provides on-demand resources and information for employees about NCCI’s business, culture, and general company news.

Marketing Programs — Develops and delivers comprehensive, integrated, and solutions-related marketing programs while ensuring NCCI’s marketing aligns with the company’s mission, business objectives, corporate image, reputation, and culture.

Meetings & Events — Manages the planning and execution of in-person and virtual meetings, both on-site at NCCI’s headquarters and externally.

Media & Thought Leadership — Provides a holistic approach to amplifying NCCI’s Thought Leadership and connection to stakeholders through external communications and media.

Video Technology & Production — Develops video and motion graphics content for projects internally and externally, including The Rundown, INSIGHTS Video Edition, and NCCI Academy.

Strategy & Innovation — Sets the organization’s strategy and enables the innovation mindset that helps ensure its success.

Enterprise Risk Management — Oversees a continuous enterprise-wide process that enables NCCI to pursue its strategic mission and vision while identifying, controlling, and mitigating risks.

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