In this role you will design, develop, and implement the content models, architecture, maps, taxonomies, and metadata for the largest suite of workers compensation manual content in the country. This role is responsible for collaborating with our various business units to develop the content model that turns our manuals into flexible and easy to access content according to our customers’ needs.

The specific skills that we are looking for this role to have include:

• Developing and maintaining the DITA-based content model schemas using specializations and constraints in DTD and XSD formats.
• Designing and implementing information maps, models, and templates that enables the integration of semantically meaningful content into the overall content ecosystem
• Optimizing content authoring, reviewing, reporting, transformation, and distribution using DITA XML applications and related XML tools, such as Tridion Docs, Oxygen XML Editor and Adobe FrameMaker.

What Will You Do in This Role?

• Create the information architecture for our content to enable use and re-use.
• Design and implement information maps and models that integrate content into the overall structure to improve its semantic value.
• Organize and create efficient metadata models, taxonomy namespaces, and search schemas
• Design ongoing DTD and schema development
• Work with teams to build and architect new CCMS and CMS based solutions
• Collaborate efficiently with teammates to identify and resolve problems
• Work with IT on system architecture for structured content, content security, performance, and analytics
• Recommend modifications to content workflows and operations where appropriate, to improve content models and structures and collaborate to implement those modifications.
• Design and develop procedures and practices used by information architects and authors to manage and troubleshoot DITA XML content transformation and publishing items

What Is Required for This Role? 

• A bachelor’s degree and 10 years of experience with content management and/or information architecture
• Deep understanding of XML and the Darwin Information Typing Architecture (DITA) standard and development of specializations and constraints using DTDs and XSDs.
• Knowledge of XML languages, such as XPath and XSL and Schematron and other related XML applications, for optimizing content processing, reporting, transformations, and refactoring using Oxygen XML Editor.
• Experience with CCMS tools that support DITA, especially RWS Tridion Docs. Strong problem-solving skills to address content management challenges and optimize workflows.
• Ability to organize publications and manage content for authoring processes using structured authoring principles and best practices of single-sourcing, content reuse, and content chunking for tools like Oxygen XML Author and Tridion Docs Collective Spaces.
• Expertise in content architecture including analyzing and developing mapping, planning, and tools strategies, including understanding of content hierarchy, defining taxonomies, and metadata for XML schemas and related CMS schemas.
• Understanding of content design and output processing, including DITA Open Toolkit, HTML, and Adobe FrameMaker Publishing Server.
• Knowledge of best practices for content management, such as workflows and versions, of technical documentation, including terminology, linking, and media management.
• Understanding of content strategy and how to align documentation efforts with business goals and content governance to ensure that all content structure, architecture, outputs, and workflows are designed, developed, tested, and implemented in alignment with the company-wide strategies.
• Excellent written and verbal communication skills to articulate complex technical concepts to non-technical stakeholders.
• Experience working with cross-functional teams, including writers, developers, and project managers to govern, develop and maintain content authoring processes, procedures, guidelines, and standards.
• Ability to influence and work with others to gain support for team initiatives.
• Demonstrated ability to balance aspirational architecture goals with near-term deliverables and advise managers regarding options to support MVP decision making and meet roadmap milestones
• Ability to prioritize work and meet deadlines
• Strong attention to detail

Key words: 

Information Architecture, Content Models, Content Strategy, DITA, specializations and constraints, DTDs, XSDs, Schematron, Oxygen, XML, Taxonomy, Metadata, Ontology, Maps, DITA Open Toolkit, Adobe FrameMaker, Component Content Management Systems (e.g., RWS Tridion Docs, etc.), and Content Management Systems (e.g., Ingenuix, etc.)

What’s In It for You?

• Work for the leader in workers compensation information providing data, insights, and tools for almost 1,000 insurance companies
• Play a critical role as NCCI modernizes and transforms the way we deliver key information, by navigating over 100 years of workers compensation information.
• Build meaningful connections by creating dynamic solutions with the team that will form a foundation of trust, so if there’s a bump in the road, you know someone has your back. You never drive alone.
• A positive work environment and evolving work culture, which celebrates success and honor’s each other’s contributions to the team.
• Work with a wonderful team of dynamic people who are fun, caring, and friendly
• Receive a competitive starting base salary plus an 18% targeted annual performance bonus
• Receive a fantastic total rewards package that’s hard to find – NCCI is a recipient of the Gallagher Award for Best-in-Class Employers 
• Flexibility with your work arrangement: remote or flexible hybrid options

Who to contact:

Marie Granning, Talent Acquisition Director

Email: Marie_Granning@ncci.com

EQUAL EMPLOYMENT OPPORTUNITY

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke Free environment.